Shipping & Delivery
Dispatch on all ordersAll orders are dispatched within 1-2 business days (excludes weekends and public holidays).
Once your base is dispatched you’ll get a notification email or text with shipping details so you can track your base from our door to yours.
We ship from Melbourne, Australia via Australia Post
If the driver has missed you, the courier will notify you via email and or SMS.
This email contains important instructions about how to collect your parcel or schedule a re-delivery to a location or time that suits you. Usually this can be arranged from the next business day onward.
Drivers are instructed to only deliver items with a signature from the recipient. This is an important step in ensuring your parcel gets delivered to the right person.
Alternatively, if you have requested “Authority to Leave” and your item was still not left, the delivery driver may have deemed it unsafe to leave your item at the location requested.
When base will arriveAll orders are sent from metro Melbourne. If you’re in the Melbourne area, you’ll usually get your base the next day or day after (unless it’s a weekend or public holiday).
Delivery times across the rest Australia vary. It takes 1-4 business days for your base to arrive to major cities and metro areas. Perth and Tasmania deliveries can take 5-7 days and some regional areas can take 7-10 days. This doesn’t include weekends or public holidays.
These times are just a guide and during seasonal events and sale periods it may take a bit longer for your base to arrive.
Note: Australia Post is experiencing delays due to the high volume of parcels. Base Supply is not liable for any delays due to Covid-19.
Express shipping - within Australia
In need of your base that little bit quicker. We can help out.
NOTE: All express orders are dispatched next business day (except for weekends and public holidays).
Next business day delivery (day after dispatch) covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, the fastest possible transport links will be used, but it won’t be covered by the Next Day Guarantee.
NOTE: Please understand once your item is posted, it is in the hands of Australia Post and out of our control. (Australia Post estimated delivery times) Please be patient during peak posting times.
(We don’t offer express shipping during our busy sale times due to the volume of orders).
Other shipping informationWhen pre-order items and in-stock items are ordered together, please note all items will be dispatched together once all items are in-stock. If in-stock items are required earlier than the specified pre-order date , these are to be purchased on a separate order.
For any other shipping questions, email firstname.lastname@example.org and we’ll be happy to help.
We ship to NZ for a flat rate of $35AUD.
For other international orders, please email email@example.com for a custom shipping quote.